Frequently Asked Questions
Everything you need to know about your Scamp & Dude order.
What are your delivery options and timeframes?
We offer standard and express shipping options. Standard delivery typically takes 3-5 working days, while express orders placed before 2pm are processed for next-day delivery.
How do I return an item if it's not quite right?
We offer a 28-day return policy for all unworn items in their original packaging with tags attached. You can register your return through our online portal to receive a shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We generally recommend choosing your usual size, but if you are between sizes, our customer service team is happy to provide specific garment measurements.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' via Klarna.
Are your products ethically manufactured?
Yes, we pride ourselves on responsible sourcing. We work closely with our suppliers to ensure fair working conditions and are committed to reducing our environmental impact through sustainable packaging and high-quality materials.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.